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Social Gravity

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TERMS & CONDITIONS:

LARANJA HOLDINGS INC. o/a SOCIAL GRAVITY

LARANJA HOLDINGS INC., a corporation incorporated in the Province of Ontario, is operating as Social Gravity through the platform https://SocialGravity.ca and https://SocialGravity.ca (“Social Gravity”).

The primary goal of Social Gravity is to increase each person engaging our services’ (the “Client”) business activities through marketing efforts to be distributed via social media websites, as well as through training, consulting, educational programs, and ancillary offerings. 

Our main social media management contracts focus on posting brand new content to client social media accounts, and running advertisements on their behalf (the “Services”). The Services are provided through a monthly subscription-style platform, catered to the need of the client. Monthly payments accepted via credit card, for the Services are automated through Bambora payment gateway with payment processing from First Data (terms of same below).

Our offerings in training, consulting, courses, and otherwise, are provided through either one time payments or monthly subscription-style payments, similar to the above via credit card, automated through Bambora payment gateway with payment processing from First Data (terms of same below). Each contract for services will be outlined with each client and payments administered accordingly.

Social Gravity focuses on direct communication and supplied reports to align with the client’s needs. Scope of the Services will vary based on individual agreement between Social Gravity and the client and may be very comprehensive. The following Terms & Conditions and Privacy Policy outlined below will be accepted and legally binding upon any clients of Social Gravity.

PLEASE READ THESE TERMS & CONDITIONS AND THE PRIVACY POLICY CAREFULLY as they contain important information in regards to your legal rights, remedies, and obligations. 

TERMS & CONDITIONS:

  • Please review Social Gravity’s Terms & Conditions carefully as they apply to all visitors and users of this site. 
  • By accessing or using our website you acknowledge you have read, understand and agree to be bound by these Terms & Conditions. 
  • Social Gravity reserves the right, at our sole discretion to change, modify, add or delete portions of these Terms & Conditions at any time; by accessing or using our website you acknowledge and agree to any changed or modified terms moving forward.

ADMINISTRATIVE:

  • Setup of the Services can take anywhere from 1-14 business days. The client will be notified when setup has been completed.
  • Social Gravity prefers that the client gives approval to all content that is created, however, it is not the obligation of Social Gravity to acquire approval of content before distribution on any platforms including, but not limited to, Instagram, Facebook, Twitter, Pinterest, LinkedIn, Facebook Ads, Google Ads, or client’s website portal.
  • Social Gravity will require access to all social media or other accounts with client credentials provided prior to the contract start date.
  • The client acknowledges that Social Gravity may require an email or phone verification code in order to complete the setup successfully. The client agrees to provide codes where applicable, help to facilitate the setup, and hold Social Gravity harmless for any delays in same as a result of the client. 
  • For training or course offerings, the client will receive access within twenty-four (24) hours of successful sign-up and payment with the link provided to the email on the sign-up form. All such offerings will be online unless otherwise specified. 
  • Social Gravity holds the right to adjust practices and methods of content creation, promotion and distribution without consent of the client.

PAYMENTS:

  • All payments are processed through Stripe payment gateway Bambora payment gateway and no credit card information is held with Social Gravity.
  • The client agrees to accept and be bound by all Stripe payment gateway’s terms, conditions and privacy policy.
  • The client agrees to accept and be bound by all Bambora payment gateway’s terms, conditions and privacy policy.
  • If the client’s credit card is declined, the Services will be paused or suspended until paid in full with applicable late fees; if not paid before the next payment cycle, the Services will be terminated.
  • If the client’s credit card is declined when choosing the course option, access to same will be terminated and any further consulting will pause until paid in full with applicable late fees.
  • The client acknowledges and accepts that all payments to Social Gravity are final and not subject to a refund or a return.
  • Each payment will reflect a thirty (30) day term of the Services.
  • Social Gravity will be automatically withdrawing the contract amount, corresponding to the applicable client package, in Canadian Dollars, plus applicable taxes. The client explicitly accepts and agrees this amount will continue to be automatically withdrawn on a monthly basis until the package has either been paused, canceled or reconciled by Social Gravity or by the client with acceptance from Social Gravity.
  • Social Gravity will invoice the client monthly. If not set up on the automatic payment plan, the client agrees to pay monthly amount within fifteen (15) days of receiving the invoice. Any late payment may be subject to a late fee of ten percent (10%) monthly on the outstanding amount.
  • In order for setup to be processed successfully, the client must have all provided application forms filled out, submitted and confirmation received from Social Gravity. At such time, subscription payment will commence.
  • Social Gravity is not liable for any losses between the time of application submission and successful setup completion. 
  • In certain circumstances, Social Gravity may collect the annual fee upfront, or provide discount or promotional codes as Social Gravity deems appropriate. 
  • All terms for contract payment by an individual client will be confidential and proprietary and all parties agree that such terms will not be shared with any third parties for any reason.
  • Social Gravity reserves the right to change the pricing for ongoing contracts, courses, and consulting services; notice for such change will be given and payment will be processed either immediately or on the next payment cycle depending on the services engaged.

INTELLECTUAL PROPERTY:

  • Social Gravity and/or third party affiliates own all material and intellectual property associated with this website or any of subsequent forms provided. Clients are explicitly restricted from the use or distribution of any of same without consent or direction from Social Gravity.
  • Social Gravity retains ownership in any work product including but not limited to, finished product, drafts, notes, materials, mockups, hardware, designs, inventions, patents, code, and anything else Social Gravity conceives, creates, designs, develops, invents, works on, or reduces to practice, whether before or after the contract, related to the Services (the “Work Product”), but grants the client right to use the Work Product in the following way(s):
    • Social Gravity grants the client license to the Work Product once it has been paid in full.
    • The client has the right to display the work product on any website, but the client cannot modify it or re-sell it. 
  • Once provided to Social Gravity, the client explicitly consents and agrees to Social Gravity’s use of the client’s logo. Social Gravity will only use the client’s logo in created photo or video content with consent from the client. 
  • All intellectual property, materials, ideas, or otherwise provided for in training and course offerings are the property of Social Gravity and intended for the client engaging Social Gravity’s services. Social Gravity reserves the right to seek compensation and/or damages from anyone gaining access to said property without consent. 

THIRD PARTY PLATFORMS:

  • Social Gravity is supported by the following third-party partners that may receive client personal information including, but not limited to, the following: Stripe payment gateway, Instagram, Facebook, Pinterest, LinkedIn, Facebook Ad Account, Google Ads Account, and Twitter. Although these third-parties collect and use personal information only to the extent necessary to allow them to perform the services they provide, Social Gravity encourages the client to review their respective privacy policies the client will be accepting these as well.
  • The client agrees to be bound by each third party’s privacy policies as it applies to the provided information and agrees to hold Social Gravity harmless of any breach that occurs at no fault of Social Gravity. Social Gravity is not responsible for the privacy practices of third-parties. 
  • Social Gravity or any of these aforementioned third parties may use “cookies” and other web technologies that collects standard information sent from the client’s browser, in order to customize the experience.
  • If Social Gravity’s website or services provide external links, any engagement with said link will be governed by it’s respective policies.

LIABILITY/INDEMNIFICATION:

  • Social Gravity will use best efforts in providing the Services to each client, but explicitly does not guarantee results, engagement, or otherwise.
  • Social Gravity is not liable for the client’s accounts which include but are not limited to, Instagram, Facebook, Pinterest, LinkedIn, Facebook Ad Account, Google Ads Account or Twitter, being banned, shadow banned, ghost banned, suspended, or any impact within the respective service. 
  • Entering into a contract with Social Gravity requires the client to waive any right to claim against Laranja Holdings Inc. o/a Social Gravity as it relates to use of the client’s accounts, including but not limited to, Instagram, Facebook, Twitter, Pinterest, LinkedIn, Facebook Ads or Google Ads account through Social Gravity. 
  • The client shall be solely responsible for any and all content posted on their behalf by Social Gravity; if this content violates any service rules, laws including but not limited to copyright and trademark laws, the client shall fully indemnify Social Gravity from any and all court actions and/or claims.
  • If the client posts any content that violates intellectual property rights or copyright laws, the client will again fully indemnify Social Gravity against any claims arising from same.
  • Social Gravity is not liable for any negative impact to the client’s brand’s image in using best efforts on the client’s accounts, including but not limited to, Instagram, Facebook, Twitter, Pinterest, LinkedIn, Facebook Ads or Google Ads account.  
  • Social Gravity is not liable for any loss of sales, clients, traffic, engagement numbers (ie. likes, followers, web traffic etc.); the client acknowledges that they waive any claim against Social Gravity as it relates to negative consequences of any account.
  • The client is reminded to review all accounts and rules with respect to what can be shared.
  • No personal client accounts will become Social Gravity property once the Services are active.
  • Social Gravity will not manage the client’s direct messages, page messages, or outgoing comments of any kind on the client’s accounts; its role is to create and promote content, providing these types of responses outside of the scope of work.
  • If at any point any account changes its terms to prevent Social Gravity from continuing the Services, Social Gravity will not be liable for same.
  • Social Gravity does not sell followers, likes, comments, messages or engagement for any account.
  • Social Gravity only provides content on the following social media platforms: Instagram, Facebook, Twitter, Pinterest, LinkedIn, Facebook Ads or Google Ads.
  • If a client changes a password or user name and does not provide same to Social Gravity immediately, Social Gravity will not be liable for any inactivity, inconsistency, or loss as a result of same.
  • If there is any downtime in service for any account, Social Gravity will not be liable for any resulting loss and the client waives any right to claim against Social Gravity for same.
  • Social Gravity uses third party platforms to schedule and distribute content to the client’s accounts; Social Gravity will not be held liable for any losses if content is not posted, posted incorrectly, posted at the wrong time, or otherwise. 

SERVICES DISCLAIMER:

  • Social Gravity, its employees, contractors, assigns, etc., explicitly makes no representations, warranties, projections, or guarantees about earnings or prospective growth. 
  • Social Gravity cannot make any promises with respect to future performance based on prior successes or past results, and explicitly make no representations with respect to “average” performance as many outside circumstances may effect performance.
  • All statements or projections provided by Social Gravity are that of opinion and potential, not guarantees of results.
  • Social Gravity will assume no responsibility for losses or damages resulting from any offered services and advise all clients to seek independent advice, legal or otherwise with respect to any questions resulting from same.

DISPUTE RESOLUTION:

  • As Social Gravity is a corporation incorporated under the Laws of the Province of Ontario, the relationship between the client and Social Gravity shall be governed by the laws of Ontario at all times.
  • Should there be any dispute arising out of the services provided by Social Gravity, or any ancillary concern, the client explicitly agrees dispute resolution will be handled by arbitration.

ASSIGNMENT/MODIFICATION:

  • Social Gravity reserves the right, at its sole discretion to change, modify, add or delete portions of these Terms & Conditions, and Privacy Policy at any time; by accessing or using the Services, the client acknowledges and agrees to any changed or modified terms moving forward.
  • Social Gravity reserves the right to assign or transfer any rights, obligations, or responsibilities hereunder or under the terms of any contract for services without consent for same.

CANCELLATION:

  • The client acknowledges that for reasons out of the control of Social Gravity, the Services may be terminated at any given time. If said Services are terminated, Social Gravity will not be held liable for the loss of future service or the client’s continued use of Instagram, Facebook, Twitter, Pinterest, LinkedIn, Facebook Ads, Google Ads, etc. 
  • The client is under no obligation to maintain this contract with Social Gravity; excluding certain promotional or limited offers, agreements, or otherwise, the contracts are no commitment, and may be cancelled at anytime.
  • If the Services are terminated, the client will be notified in writing and the previous payment received by Social Gravity will not be refunded.
  • Social Gravity has the right to deny any client and any application, if the criteria of the application does not fulfill Social Gravity’s professional standards. 
  • If Social Gravity denies an application, the subscription fee will be refunded appropriately at the discretion of Social Gravity. 
  • If the client purchases a course or training option, payment is refundable in part for a period of thirty (30) days only. In order to qualify for a refund, the client must complete fifty percent (50%) of the course or training, attend every group call associated with the program and fill out a refund request at https://Socialgravity.ca/refund-request. A restocking fee of ten percent (10%) will be non-refundable.

Please read our Privacy Policy Here.

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